Last updated: September 30, 2025

This Refund Policy governs the rules and conditions for cancellation and refunds for services purchased from Madina Club (FOP Marina Mykolaivna Gonchar) via https://madinaclub.com/



1. General provisions

• By purchasing services, you agree to this Refund Policy.
• Refunds are made only in accordance with the rules below.
• Bank and payment system fees may be deducted from the refund amount.
• All requests must be submitted in writing to: [email protected].

2. Refund process


To request a refund, the User must send a signed statement (scan/photo is acceptable) including:

• Full name, e-mail (used during purchase), service name, date and amount of payment, reason for cancellation, and proof of payment (receipt/invoice).
• Refunds are issued using the same payment method as the original transaction.

3. Online webinars (Zoom)

• Cancellation no later than 24 hours before the event → 100% refund (minus payment system fees).
• If access (Zoom link) has already been provided or the User did not attend without notice → no refund.

4. Recordings (YouTube – unlisted links)

• After access to the recording has been provided, refunds are not available.

5. Individual consultations

• Rescheduling is possible once, provided that notice is given at least 24 hours before the scheduled time.
• If the User fails to provide timely notice → payment is retained and refund is not provided.

6. Subscriptions (Basic / Premium / VIP)

• Payments for past subscription periods are non-refundable.
• After cancellation, no new charges will be made, but access will remain until the end of the paid period.

7. Refund timeframe

• Refunds are processed within 30 calendar days from the date of receiving a properly completed request.
• The Company may extend the review period by up to 21 additional days for data verification.

8. Non-refundable cases


Refunds are not provided if:

• The User has already received access to the content (Zoom / YouTube / Telegram).
• The User did not use the service without the Company’s fault.
• The User violated the community rules or terms of service.

9. Services considered delivered


Services are deemed properly delivered if the User has not submitted a written claim within 3 working days after the service or access was provided.